Frequently asked questions

Open Request a Quote, pick a SKU from Collections or search by SKU, then add target quantity, market and packaging needs. Everything travels in one inquiry — no need to re-describe the product in an email.

We do not publish wholesale prices. Pricing depends on quantity, packaging and customization scope, and is shared by private quote. Request a quote with the SKU and target quantity.

The standard wholesale minimum is 12 pieces mixed, with 2–3 pieces per design recommended. Some product families and custom work use different minimums; the product page and quote confirm the applicable rule.

Any first-order or sample arrangement is confirmed in the written quote. We do not promise an automatic discount or sample-shipping credit on the website.

Yes. You can submit a quote request at any time. Our trade team reviews the inquiry and confirms pricing, payment and availability by email.

Our scented jewelry centres on the incense bead (He Xiang Zhu, 合香珠) — a bead hand-blended from botanical ingredients according to traditional formulas, then strung into bracelets, necklaces and pendants. Materials and dimensions for each SKU are listed on its product page; fields pending verification are marked Pending rather than estimated.

Photos marked Verified are real product photography from the current range. Any AI-assisted concept visual is labelled as such and is never presented as a real SKU.

Documentation is provided per request and per market. Which documents can be issued for which SKU is being consolidated into the product master data. Document list — to be confirmed

Yes — by nature, not by accident. Every piece is handmade from earth-grown aromatic materials, so slight variations in colour, texture and scent profile are expected between batches; humidity and temperature during making and curing can also affect burn character. Much like vintage variation in wine or tea, each harvest carries the mark of its season — while our material selection and crafting standards remain constant.

Yes — start with the sample kit: five complimentary blended-incense beads with a brand formula card, paying only $9.9 international shipping. For other SKUs, sample status is listed on each product page and requested through Contact us. On a first order of $300+, we waive the $9.9 sample shipping.

$9.9 covers international shipping; the five beads and the formula card are complimentary. One kit per customer, and remote regions may quote a different shipping cost — confirmed before dispatch.

Gift packaging, curated gift sets and co-developed jewellery or incense variations are discussed case by case. Scope, feasibility and cost are confirmed in the customization quote flow — nothing is promised generically.

Brand collaboration formats are under definition. Start with Discuss Customization and we will confirm what is possible for your market. Program scope — to be confirmed

Products ship internationally from China. Supported regions and carrier options are confirmed with your quote. See Delivery & Returns for how shipping is structured.

Lead time = production + transit, confirmed per order with your quote. No fixed lead time is published on this site.

Photograph the goods and packaging on arrival and contact us within 48 hours — we review and arrange a replacement or credit. Details in Delivery & Returns.

Use Apply for Wholesale Access. We review your business details and reply by email with the applicable product and quantity tiers.

Wholesale pricing is private by design because it varies with quantity, packaging and customization. Request a quote with the relevant SKU; no website account is required.

Inquiry details are used to review the trade request and prepare a quote. The current form opens a draft in your own email application; the website does not store the submission. A formal privacy policy remains a launch gate.