Wholesale / Delivery & Returns

Delivery & returns

How shipping is quoted, what happens on arrival, and how returns are handled. As a made-to-order trade programme, figures are confirmed with each quote — nothing on this page is a fixed promise.

How shipping is quoted

Every quote states its own production window, shipping method and transit estimate for your destination. Incense products are sensitive to humidity and temperature, so packing method is confirmed per order and season.

Rates, carriers & lead times — confirmed per order, no fixed figures published

Regions & carriers

Products ship internationally from China. Carrier selection is made per order for reliability and cost in your region; express and economy options are compared in your quote.

Included with every shipment

  • Export packing suitable for incense & scented jewelry
  • SKU-level packing list matching your quote
  • Tracking shared by email once dispatched

Confirmed before dispatch

  • Final carton dimensions & gross weight
  • Shipping cost & chosen carrier
  • Any seasonal adjustment to the transit estimate

Sample kit shipping

Start with the sample kit: five complimentary blended-incense beads, sent for a flat $9.9 international shipping fee. One kit per customer.

Included

  • 5 blended-incense beads (selection confirmed at dispatch)
  • A brand formula card
  • Flat $9.9 international shipping
  • Tracking shared by email

Before you order

  • One kit per customer
  • Remote regions may quote a different shipping cost
  • Request via Contact us with your business details

Damaged, defective or incorrect items

What to do on arrival

  1. Photograph the goods and the outer packaging before opening further.
  2. Contact us — preferably within 48 hours of delivery — with your order reference and clear photographs of the products and packaging.
  3. We review the issue and arrange an appropriate resolution, which may include replacement, credit or refund depending on the circumstances and applicable law.

What we commit to

  • Every claim is answered by a person, with a clear decision.
  • Replacement or credit terms are confirmed in writing before anything ships again.

Returns & exchanges

Due to the handcrafted nature of our products, we generally do not accept returns or exchanges for non-defective items, including changes of mind or personal preferences.

Each piece may display subtle variations in colour, texture and appearance resulting from natural materials and craftsmanship. Such variations are not considered defects when they fall within the product’s stated specifications.

Nothing in this policy limits rights that cannot legally be excluded. Consumer protections vary by market — where a statutory right applies, it is honoured.

Natural variation — not a defect

Every QINGYUN piece is handmade from earth-grown aromatic materials. Much like vintage variation in wine or tea, each harvest carries the mark of its season and origin — and humidity and temperature during making and curing can also affect drying and burn character. These differences are the signature of a natural, non-synthetic product.

Our material selection standards and crafting process remain constant batch after batch.

Questions about a shipment?

Have your quote reference and photos ready — it makes everything faster.

Contact us →